This topic has perplexed public officials all across the country with changes to the federal definition of service animals and a rise in the prevalence of Emotional Support Animals. As the Disability Rights and Services Program Specialist, Jason has encountered questions such as; “How to differentiate between Service Animals and Emotional Support Animals,” “What questions can you ask an individual,” and “How to ask someone to remove an animal for a variety of reasons?” Jason has also assisted in the development of Service and Support animal policies for organizations such as UW Hospital Systems, the YWCA of Madison, the City of Madison and Dane County. Intended for municipal staff and individuals involved with policy development, this webinar covers topics such as limited inquiry, what constitutes an individually trained task, and which groups of animals are allowed in which settings.